Using the online Property Information Form (PIF) requires your customer to register with us and then validate their email address.

The online PIF is split into 8 sections, and the customer will be able to save at the end of each section and return to their application at a later time if they need to. Once the application is complete, the PIF will need to be printed off and signed by your customer(s). They will also need to complete a Direct Debit form (DDI). The PIF, DDI and Reservation form can either be scanned and emailed to us at or uploaded using the link in Step 8.

If any amendments are required after the original form has been submitted, the customer will be able to log back into the system and make changes to their original application. The entire amended version will then need to be printed, signed and submitted to us. Each version of the form has a date and timestamp at the bottom of the form.  It is essential to ensure that all pages of the form show the same reference so that we know the signature relates to the correct version.

Please do not register for your customer using your own email address.
The system will prevent you from having multiple applications at any time and, whilst you are welcome to help, under the terms of Help to Buy, it is the customer’s responsibility to complete the form, not yours.

Please note:

  • The online application form can only be used for up to 2 applicants. If more than 2 people are on the mortgage and applying for the scheme, then the online application form will not be able to be used.
  • Wherever possible, please ensure that Applicant 1 is the applicant earning income.

The form will also cater for submitting applications where there is a single applicant, but you wish to use income from an additional eligible adult living in the property. If this is the case, please complete the Applicant 2 fields where prompted, so we may include the income in our calculations. Please supply the full income – this will be adjusted when the sustainability assessment is made.